Use Case – Banks & Insurance
Simplify your customer onboarding, credit and subscription journeys. Strengthen your KYC compliance.
Formulr centralizes forms, supporting documents, reminders, AI verifications and electronic signatures in a single tool — in-branch, remotely, or through your broker and partner network.
Step 1
Client / Prospect
Step 2
AI & Compliance Verification
Step 3
Advisor / Back-office
Today's problem
Incomplete files, fragmented journeys, increasing regulatory pressure
Scattered onboarding journeys
Email back-and-forth to collect documents, multiple versions of the same document, manual client reminders.
Incomplete & slow client files
Internal systems that don't communicate, missing documents, lengthy onboarding and degraded customer experience.
Regulatory pressure (KYC, AML)
Verify identity, source of funds, update client files, ensure complete traceability of actions and documents.
Result: endless onboarding journeys, degraded customer experience, and teams spending more time chasing documents than supporting clients.
The solution
Formulr: the document onboarding platform for your banking & insurance journeys
Formulr becomes the orchestration layer between your teams, your clients and your existing systems.
Face-to-face in branch
The advisor assists the client on tablet or shared screen to complete the file in real time.
Remote via unique link
Client receives a secure link and completes their file from any device, at their own pace.
Through your network
Brokers, general agents, partners use the same standardized tool for all files.
Typical journeys
Workflows adapted to your business
Discover how Formulr adapts to your most common use cases.
Customer Onboarding / Account Opening
From first contact to account activation, digitize the entire customer onboarding journey.
Invitation
The advisor sends a file creation link to the prospect via Formulr (in-branch or remotely).
File setup
The client completes a guided form: personal information, financial situation, supporting documents.
Automatic collection & verification
Documents are analyzed by AI (data consistency, validity dates, discrepancy detection).
Compliance validation
Compliance has a complete, structured file with action and verification history.
Signature & activation
The framework contract is generated, sent for electronic signature, then returned to the client file.
Overview
What the client sees, what the bank/insurance manages
Client side
Smooth and secure digital journey
Guided and intelligent forms
Secure document upload
Mobile-optimized journey
Simple electronic signature
Real-time progress tracking
Bank / Insurance side
Centralized management console
Automated collection and AI verification
Scheduled automatic reminders
Assignment by advisor / department
Integrated KYC / AML compliance
API & webhook connectors
Key features
Everything you need for your banking & insurance journeys
Intelligent forms
Create journeys adapted to your products: customer onboarding, credits, life insurance, health, provident, etc.
Secure document collection
ID, passport, proof of address, pay slips, tax notices, business registration, bank details... centralized in one space.
AI document verification
AI analyzes document content to detect inconsistencies, expirations, fraud risks and save time.
Automatic reminders
Scheduled email reminders, pre-deadline reminders, section activation based on client responses.
Integrated electronic signature
Send contracts for signature directly from Formulr, track status, and automatically attach the signed document.
Integrated payments
Collect file fees, premiums, contributions directly at the end of the journey.
Collaborative space
Allow multiple participants (client, co-borrower, guarantor, expert, broker...) to contribute to the same file.
Designed for your teams
From network to headquarters, everyone benefits.
For the network
Advisors, agents, brokers: a simple tool to track file progress and follow up with one click.
For back-office
Middle office, operations: complete, standardized files, easier to process and control.
For compliance
Risk, legal, compliance: better data quality, detailed traceability.
Integration & Security
Formulr integrates with your systems and ensures compliance.
Integration with your systems
Security & Compliance
Security & compliance
Data hosted in Europe, encryption, fine-grained access management, complete action history, exports for your audits.
Why choose Formulr for your banking & insurance journeys?
Accelerated onboarding
Drastically reduce client file preparation time.
Enhanced compliance
Automatically comply with KYC, AML and GDPR obligations.
Improved customer experience
A modern digital journey that reassures your clients and prospects.
Frequently Asked Questions
Ready to digitize your banking & insurance journeys?
We can co-create with you a first pilot journey: customer onboarding, credit, auto/home insurance, or KYC update.
Request a demoNo commitment • •